Cancellation and Refund Policy

Last updated: 13 July 2026

1. Cancellation

Customers or merchants may request cancellation of eligible services by contacting our support team before the service has been fully delivered, activated or consumed.

2. Refund Eligibility

Refund eligibility depends on the nature of the service, transaction status, merchant agreement and applicable laws. Refunds may not be available for services that have already been fully delivered, activated or used.

3. Refund Method

Approved refunds will be returned to the original payment method used for the transaction, unless otherwise required by law or agreed in writing.

4. Refund Processing Time

Once a refund request is approved, we will normally initiate the refund within 7 to 14 business days. The actual time for funds to appear may depend on the bank, card issuer, payment method or payment provider.

5. How to Request a Refund

To request a cancellation or refund, please contact support@suara.cc and provide your name, company name, transaction reference, payment date and reason for the request.

6. Disputes

If there is a dispute regarding a payment or refund, we may request additional documents to verify the transaction and resolve the matter fairly.